Customer Service

Read through our most frequently asked questions regarding Retail Locations, Online Ordering, Security, and Product. 

Retail Locations Questions

Q : Where are your stores located? How can I find the store closest to me?
A : Affordable Uniforms has seven retail stores located throughout Ohio. We also have an onsite sales division which travels throughout the Midwest. We stock the highest quality uniforms and scrubs, and always have the latest in nursing uniform fashions. Click here to find the Affordable Uniforms retail store nearest you.


Online Ordering Questions

Q : What are your return/exchange policies?
A : Our return/exchange policy can be found here. Also you can always send us an email at online@affuniforms.com.

Q : I have a problem with my order or ordering. What is the best way to reach Affordable Uniforms Online?
A : The best way to reach us is to send an email to online@affuniforms.com. Please remember to tell us what your order number is and your first and last name.

Q : When can I expect my order?
A : Allow 7-10 business days for all in-stock items to be received by customers. If you order more than one manufacturer, your order will arrive in separate boxes and may arrive on separate days.

Q : How long after placing my order before I receive confirmation?
A : When ordering through our web site, you should receive a conformation email within 24 hours of placing your order.

Q : What methods of payment does your online store accept?
A : Our store currently accepts Discover Card, Mastercard, Visa, and PayPal.

Q : What method of shipping does your online store use?
A : Affordable Uniforms ships using UPS and Fed Ex. We provide tracking to all customers upon request. If the customer disputes delivery, Affordable Uniforms will provide proper delivery tracking information. If the delivery tracking states delivery was made to the shipping address provided by the customer, customer will accept this tracking as final proof of delivery, even in the event that the customer did not sign for the package.

Q : Do you ship international orders?
A : Currently, we only ship to the US. However, if you would like your order shipped to a different country other than the US please put the items that you would like to purchase in your shopping cart and then click on "Save" to save your order. Then, contact us so that we can provide you with a shipping cost for your order.

Q : How do I use a discount code?
A : If you have been given a discount code, simply enter it into the "Discount Code" box in your shopping cart and then click on "Update" to see the amount discounted from your order. Then, simply checkout as you usually would and you will see your total at the last step of checkout before you click on "Complete" to process your order.
Security Questions

Q : Is your site secure?
A : Yes. Affuniforms.com is protected by Verisign and Hackersafe, two of the world's leading security and virus protection software companies today. Affuniforms.com is tested daily for any viruses or hackers trying to infiltrate our system. We do not ask for any personal information such as birth date or Social Security, we only ask for name, email, and address. Affordable Uniforms does not store any credit card information to protect buyers against internet fraud and will never disclose your information to any third parties.

Q : What is Affordable Uniform's privacy policy?
A : Affordable Uniforms respects your privacy, our privacy policy can be found by clicking here.

 

Site Security Questions

Q : Is your site secure?
A : Yes. Affuniforms.com is protected by Verisign and Hackersafe, two of the world's leading security and virus protection software companies today. Affuniforms.com is tested daily for any viruses or hackers trying to infiltrate our system. We do not ask for any personal information such as birth date or Social Security, we only ask for name, email, and address. Affordable Uniforms does not store any credit card information to protect buyers against internet fraud and will never disclose your information to any third parties.

Q : What is Affordable Uniform's privacy policy?
A : Affordable Uniforms respects your privacy, our privacy policy can be found by clicking here.

 

Product Questions

Q : What is the best way to search for products?
A : There are a couple different ways to search for products. You can search by department or by specific type of uniform (i.e. shoes, scrubs pants, etc.). If you are unable to find what you are looking for you can also type a description or the name of your product in the search box at the top right of Affuniforms.com. If you can not find a style you are looking for feel free to contact us by phone at 216-271-9597 ext. 5 or by e-mail at online@affuniforms.com and let us know, we may be able to help.

Q : Can my group place an order online?
A : Yes. Groups are welcome. If you are interested in placing group orders we can setup a special log-in and product selection page tailored to your office/departments needs. For more information please contact Josh Vana at online@affuniforms.com

Q : How will my uniforms fit?
A : All uniforms and scrubs have different fits depending on the cut and brand. Please refer to our Size Charts to see how each size measures up, also check out our reference for How To Measure your scrubs size. To learn more about how scrubs fit and what cut is best for your body type read our Scrub Fit Guide and browse our Expert Reviews.